The basic concept is simple and unique in the call center business. ECA’s clients have the ability to lease seats in ECA’s class “A” call center space in Austin, Texas.
A "Lease Seat" is defined as a dedicated workstation including computer, monitor, telephone headsets, internet bandwidth at T-1 speed and PSTN provisioning, telephony and other necessary hardware and software required for an outsourcer’s clients to operate effectively and efficiently in the performance of their live and interactive inbound and outbound call center solutions. The outsourcer is responsible for providing and maintaining the Lease Seats. For each Lease Seat, the call center shall make available the use of the ACD, utilizing CTI (if appropriate) or Predictive and Preview Dialing. Application development for the ACD and IVR is included with Lease Seat, however any modification that requires an outside consultant shall be passed on to client at cost.
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