ECA - Lease Seat

The basic concept is simple and unique in the call center business. ECA’s clients have the ability to lease seats in ECA’s class “A” call center space in Austin, Texas.
A "Lease Seat" is defined as a dedicated workstation including computer, monitor, telephone headsets, internet bandwidth at T-1 speed and PSTN provisioning, telephony and other necessary hardware and software required for an outsourcer’s clients to operate effectively and efficiently in the performance of their live and interactive inbound and outbound call center solutions. The outsourcer is responsible for providing and maintaining the Lease Seats. For each Lease Seat, the call center shall make available the use of the ACD, utilizing CTI (if appropriate) or Predictive and Preview Dialing. Application development for the ACD and IVR is included with Lease Seat, however any modification that requires an outside consultant shall be passed on to client at cost.

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ECA - Services

Since ECA’s inception in September of 2000, we have focused on our core competencies in order to better serve our client’s. Our service offerings revolve around our expertise and our clients’ needs. As a result of focusing on a select group of services we have developed best practices and expertise that we bring to every client program.
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ECA - What are your call center needs?

E Communication Advantage (ECA) provides a complete suite of call center services to enable you to effectively sell to and support your customers. Our services include webinar & conference registration, technical support, customer service, renewal & retention support, lead generation, sales, surveys, polling, leased seats & disaster recovery. We provide the services you need to both maintain and grow your customer base.

ECA combines the latest technology with an unparalleled understanding of your business and your markets - and we have the communication skills and experience to present your products and your company in the best light possible to your customers and prospects. (more)